Night Shift FAQs

How do I ride with Lyft? 

Download the Lyft app at the Google App or Apple App Stores. Then, create an account and follow the instructions above to request a ride. 

 Why is this service limited to ConnectTen stops only? 

DDOT selected these routes to learn how to grow future services. The ConnectTen bus routes are 24/7, in which Detroiters may find it most challenging to get to and from a bus stop. If you have ideas on how we can improve or where you’d like to see this type of service in the future, please call Customer Service at (313) 933-1300 and mention the Night Shift service. 

 How many times can I use this service?

Once per night. 

 What if I don’t have a smartphone?

A friend, relative, or other personal contact can order a ride for you from their phone or use Lyft Concierge to schedule a ride in advance. 

 What if I don’t have a credit or debit card?

Prepaid gift cards from Visa, American Express, Discover, or MasterCard with a minimum balance of $25 are accepted. The Detroit Cab Co accepts cash. 

 What if I need a wheelchair assessable vehicle or physical assistance? 

Please notify Lyft and the Detroit Cab Co. operator that you need a wheelchair accessible vehicle.

 How long will it take for my ride to arrive after my request? 

A driver should arrive to you within 5 to 15 minutes.

 How many people can ride in a car? 

Most vehicles allow you to bring up to four (4) passengers. 

 Who do I call to report suspicious activity or emergencies? 

For emergencies, please call 9-1-1.