Privacy Statement

This web site is created and maintained by the City of Detroit (City) for the benefit of the public.  The purpose of the site is to provide an alternative venue to the public in providing certain City services in an electronic manner. 

Privacy Policy

Information collected from any user of the City’s web site or on line service shall be used or disclosed for official purposes only, or to comply with any state or federal law.  The City will not intentionally disclose any Personally Identifiable Information (PII) of its web users to any third-party, unless otherwise required by law. 

The City recognizes and respects individuals’ right to web or on line privacy, including individuals’ right to privacy under certain state and federal law.  The City will adhere to the mandates of such laws as: HIPAA, Michigan Internet Privacy Protection Act, Social Security Number Privacy Act, National Crime Prevention and Privacy Act, Child Identification and Protection Act, Michigan City Income Tax Act, Crime Victims Act, etc.  Alternatively, the City also recognizes and respects all state and federal law, which may require the City to disclose certain information.  They include requests made under the Michigan Freedom of Information Act (FOIA), subpoenas, court orders, or any other state or federal law, including for any law enforcement purposes.

Information Collected by the City

As you use the web site, the City will be collecting information from you, which may be used for official purposes, including but not limited to: statistically measure certain site traffic, improve the web site, and enhance its on-line services capabilities.

Certain information may be collected from you automatically when you view City web pages and download information.

This may include:

Your Internet Protocol address assigned by your Internet Service Provider;

  • Your domain name;
  • The type of browser and operating system used by you;
  • The date and time you accessed the City's web site;
  • The pages you requested and/or visited; and
  • The link site from where you to were able to obtain certain information.

The information collected may not be reviewed on an individual basis, but may be used as aggregate with other users for comparison and/or statistical purposes to improve the efficiency and quality the City’s website usage, including any on-line services.

Certain Personally Identifiable Information (PII) may be collected from you if you opt-in or voluntarily provide the information in order to: 
a) complete a request for an on-line service; or
b) elect to personalize the site (register for a City account).
Any information submitted on-line for these activities will be treated as if you had engaged in these activities in person rather than over the Internet.  The City uses the PIIinformation you voluntarily provide to tailor our site to your needs and preferences; and to provide the on-line services you are requesting. The type of information we collect from you will vary with the service being sought.  PII may include your home address, telephone number, personal e-mail address, date of birth, social security or an federal identification number (in lieu of a social security number), credit or debit card information, and/or driver license number.  
Unless the circumstance mandate that we disclose such PII under any state or federal law, we will not be disclosing your PII to a third-party.  
If you simply wish to view certain pages on the City's site, or conduct transactions, you do not need to personalize the site by registering for an account.

Improve Detroit (SeeClickFix)

The City of Detroit is using SeeClickFix powered by CivicPlus, an online and mobile service request system, to power its mobile app (branded as Improve  Detroit) and reporting forms. Improve Detroit is an application that allows residents to report non-emergency-related issues. SeeClickFix can be used on the web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.  Users registering on the mobile application also agree to CivicPlus’ Terms of Use and Privacy Policy.


The City’s Web pages contain links to other World Wide Web sites on the Internet which are not under the control of the City. The links to other web sites do not constitute nor imply the City’s endorsement of the content, viewpoint, and/or accuracy of information posted on the other web sites.  The mere fact that the City’s web site links to other web sites does not mean that the City represents the contents or the policies of other web sites.  Providing these links serves only as a convenience to the City’s web site users.

The City does not warrant or make any representations as to the quality, content, accuracy or completeness of the information, graphics, links and other items contained on this server or any other server. Such materials have been compiled from a variety of sources, and are subject to change without notice by the City.  Commercial use of the information or our online services is prohibited without written permission of the City of Detroit.