We provide some of the world’s cleanest, safest drinking water.
The Detroit Water & Sewerage Department (DWSD) serves over 200,000 Detroit residential and commercial accounts. DWSD’s water network consists of more than 2,700 miles of transmission and distribution mains and nearly 3,000 miles of sewer collection piping.
DWSD customer service staff will be available to meet with you.
Customer Care Status of Commercial Accounts and Payment Plans, April 1, 2016
Water Residential Assistance Program (WRAP) Frequently Asked Questions
DWSD Water Facts, including information from the EPA.
Guidance for how to handle water emergencies, including loss of water service and "boil water alerts."
Information about real estate closing meter readings.
Information about wet weather pollution and how DWSD is addressing it.
If customers need a water source for construction, demolition, and dust control or for similar purposes, DWSD recommends using a Temporary Water Connection, a water truck, or an on-site water storage tank. If these water sources are not available or are prohibited at your project site and you wish to use a fire hydrant as a temporary water source, you must first obtain a Fire Hydrant Use Permit from DWSD. This permit will authorize the applicant to operate a particular fire hydrant for the purpose of obtaining water on a temporary basis.
DWSD recommends applying for a permit at least 2 weeks before the permit is required. For demolition works or new construction, apply for hydrant permit when applying for demolition or construction permit at BSEED.
Submit a completed permit application for Temporary Use of a Fire Hydrant and site plan that shows the location of the hydrant.
If usage request and need has been established within a memorandum of understanding with DWSD, please submit a copy of the MoU with the applicable fees listed in the document.
For Demolition and Developers, please bring application and payment to Building, Safety Engineering Environmental Department
Or visit http://www.detroitmi.gov/BSEED
Applicable Fees:
Demolition Unmetered Residential $510.00
Demolition Unmetered Commercial $1920.00
For Demolition and Developers, please bring application and payment to:
Building, Safety Engineering Environmental Department (BSEED)
C.A.Y.M.A.C Suite #
2 Woodward Avenue, Detroit, MI 48226
Or visit their website http://www.detroitmi.gov/BSEED
Applicable Fees:
Demolition Unmetered Residential $510.00
Demolition Unmetered Commercial $1920.00
For all other temporary requests, please bring application and payment to a DWSD Customer Care center
All requests which are determined that metering the water usage is needed, will require a $691.00 meter deposit and coordination with DWSD on meter install.
It typically takes two business days for DWSD and BSEED to process a hydrant use application. Applicant will receive a Fire Hydrant Temporary Use Permit that entitles the applicant to operate the hydrant for their use. The permit must be kept on site at all times while the fire hydrant is being used.
Water Saving Tips
Resources
Payment plans are available for customers who have past due balances and/or are delinquent on their accounts.
Board of Water Commissioners Agendas and Documents
DWSD annual reports, including Green Stormwater Infrastructure (GSI) annual reports
Bill Assistance and Credits
Summary of finding from the 2015 - 2016 Blue Ribbon Panel on Affordability
We are here to help.
Summary of factors contributing to DWSD's review process for water, sewer and drainage rates.
Contact the Detroit Water and Sewerage Department (DWSD) immediately upon discovery of an overflow or sewer backup.
Overview of DWSD stormwater management codes and ordinances
Construction
Funded by the Sate of Michigan, DWSD is replacing lead service lines it has encountered during previous maintenance work near residential properties.
Information about DWSD contracts and procurements, including the Michigan Inter-governmental Trade Network (MITN)
Detailed engineering specifications used in project contract documents as a standard by which all DWSD projects are developed.
System plans covering improvements and expansion to fresh water and wastewater networks, as well as technical specifications for plumbing and water drainage systems.
Programs and Initiatives
Information about DWSD's initiatives to reduce lead in Detroit's drinking water.
Detroit Water and Sewerage Department (DWSD) customers should validate your property data using the DWSD Parcel Viewer, which allows you to search for parcel information by address. DWSD uses data from the City of Detroit Assessor's Office and flyover images to determine the amount of impervious surface on each parcel. The hard, impervious surface area recorded for your property will be used to calculate drainage charges. Open the parcel viewer and type your street address with your zip code. If you disagree with the data, please complete the drainage survey form and adjustment application.