Interim Executive Director of Transit
As the Executive Director of Transit, Staley will oversee both the Detroit Department of Transportation (DDOT) and the Detroit People Mover (DPM) and be responsible for improving coordination with regional partners, including SMART and the Q Line.
Staley was hired in June of 2022 to help the city restructure its troubled paratransit system, which was plagued by unreliable service and customer complaints. As part of Staley’s new model, the paratransit scheduling and customer service duties were brought in-house, which has resulted in a significant reduction in customer complaints. During the first seven months of service-January 1, 2023 thru July 31-on time performance has improved to 97% and the number of performed trips resulting in a customer complaint is 0.10%.
Prior to his service at DDOT, Staley had 29 years of experience in the paratransit industry, much of it at the executive level. Staley said he appreciates the Mayor’s confidence and will work closely with drivers, their union and transit advocates to work toward broader reforms.