Water and Sewer Meters

The Detroit Water and Sewerage Department (DWSD) uses AMR meters to track water usage at a customer's property in order to monthly bill for water and sewerage services. The readings are transmitted electronically to the DWSD billing system. A small fraction of customers still have estimated meter reads due to older equipment that DWSD is currently in the process of updating. The Drainage Charge is based on impervious, hard surfaces, does not use a meter and is not dependent upon water usage.

Meter Appointments

Please read these important DWSD updates below, as well as this notice.

DWSD is working hard to better serve you. 
We added Saturday hours for meter appointments, along with other improvements coming soon.
  • Appointment hours Monday-Friday 8 a.m. to 6 p.m. beginning November 1
  • Saturday 8 a.m. to 4:30 p.m. now available as well
Coming Soon – Two-hour window appointment time!

Customers will soon have the opportunity to select a two-hour time frame for your appointment. Crews will also provide a courtesy call prior to arriving. 

To schedule a meter appointment, call 313-267-8000.


Do you have a meter appointment?

Clear a safe pathway to the meter. If you need to reschedule your appointment, call 313-267-8000. A missed appointment pulls resources from other customers and may result in a $40 fee. 

If you are having a licensed plumber install/repair your plumbing and need to have a meter installed to get water service, please view the meter diagrams under the "Documents" section below.