Tenant: Please contact DWSD Customer Care at 313-267-8000 and have the following documentation available before you call:
Landlord: You must complete an application to establish water service.
Note: Tenant is required to provide a valid ID number and Social Security number for verification purposes.
Tenant: Please contact our DWSD Customer Care at 313-267-8000 and have the following documentation available before you call:
Landlord: The landlord or tenant must complete a Vacating Premise Notification.
Note: Tenant is held responsible for account balance until Vacating Premise Notification is filed with DWSD.
There may be a delay in processing paperwork due to the significant increase in rental properties within the city of Detroit, as well as due to the COVID-19 Pandemic.
No. DWSD will not turn off water service in an occupied home that is requested by a landlord who says the tenant is not paying their rent.
DWSD has elected to take this course of action if the landlord/tenant agreement is not honored. The tenant has options available to resolve the balance and have the bill put back into their name.
Yes, as of April 4, 2016, a deposit of $150.00 is required before service can be established in the tenant's name. This also applies to non-tenants who are new customers of DWSD and existing customers who have moved to new location within the city of Detroit.
Note: The deposit amount will increase each time the tenant defaults on their landlord/tenant agreement with DWSD.
Information about landlord-tenant agreement
Information about tenant vacating premises
Affidavit of Lessee Responsibility for Detroit Water and Sewerage Bills