DWSD Landlord and Tenant Agreements Information
Landlord - Tenant Agreement (LTA) is a contract that transfer the responsibility of the DWSD water and sewerage account from the landlord to the tenant.
Discontinue (Turn-Off) Service as a Homeowner/Landlord
Are you a homeowner or landlord who is selling or vacating a property? Whatever the situation, you must be the authorized account holder to request this service. Please be aware that you will need to pay your balance, either before turn-off or once billed after turn-off, depending on the account status.
Ways to contact the Detroit Water and Sewerage Department (DWSD) to request the closing meter reading and/or turn-off water service:
- Submit request online.
- Email the DWSD Customer Service Real Estate team at [email protected].
- Call DWSD Customer Service at 313-267-8000.
Discontinue (Turn-Off) Service as a Tenant
Are you a tenant vacating a property and need to discontinue (turn-off) service?
Here are the options you can take to make the request to discontinue (turn-off) service.
- Request through DWSD Customer Self-Service Portal here.
Select "Services" on the left panel options and then "Move Out".
Follow the prompts according to your situation..
- Or call DWSD Customer Service at 313-267-8000 to request a meter reading and account closure [only the owner can request turn off].
You can pre-fill out this form and email to: [email protected].
You may also print this form and mail it to:
Detroit Water and Sewerage Department
Customer Service - Tenant Form
735 Randolph St.
Detroit MI, 48226