DWSD Customer Service


All three Detroit Water and Sewerage Department (DWSD) Customer Service Centers remain closed.

For all payment transactions, customers may use the DivDat Kiosk network, DWSD portal or call 313-267-8000. All other transactions can be done by phone at 313-267-8000 (hours are Monday through Friday, 8 a.m. - 5 p.m., except for observed holidays). Some account services are provided on the DWSD portal, including autopay, scheduling a payment, enrolling in a payment plan, and monitoring water usage. 


Do you need to establish service (place your name on the DWSD water, sewerage and drainage account)?

Visit this page.


Water, sewerage or drainage bill inquiry?

Email [email protected] for general billing inquires, [email protected] for real-estate closings, and [email protected] for landlord-tenant questions. You may also call 313-267-8000 Monday through Friday, 8 a.m. - 5 p.m.