DWSD Customer Care

Coronavirus COVID-19 Water Restart Plan

Water and Sewer Maintenance/Emergencies

Learn about the water and sewer systems, pipe responsibility and report water and sewer emergencies.

Water and Sewer Meters

Information on Water and Sewer Meters

Outreach and Service Credits

DWSD Community Outreach and Service Credits Program

Customer Affordability Programs

Options for payment and water conservation assistance for your DWSD account

Fire Hydrant Use Information

Information on correct fire hydrant use and how to apply to use a fire hydrant.

Billing and Payments

Find out what factors contribute to your bill, how you can pay and dispute your bill

Pay My Bill and Manage My Account

DWSD Landlord and Tenant Agreements Information

DWSD Landlord and Tenant Agreement information

Customer Policies

Learn about the Detroit Water and Sewerage Department customer policies

Request DWSD Real Estate Closing Bill

Request a final water read and real estate closing bill

DWSD Leak Credit

How Do I Turn On/Transfer/Turn Off Water Service

How do I turn on, transfer or turn off water service

Learn About Your Water and Sewer Bill

Information about DWSD bills

DWSD Damage Claims & Sewage Backups

Information on how to file a damage claim with the Detroit Water and Sewerage Department (DWSD).

Nonresidential Drainage Credits

Learn ways to get credits on the drainage charge for nonresidential parcels

Drainage Charge

The drainage charge is a fee for collecting, storing and treating rain and snow melt that runs off hard, impervious surfaces

Fire Hydrant Use & Maintenance

Information about Fire Hydrant Use & Maintenance

Request a Permit

Request a permit for water or sewer taps, hydrant use and demolition.

Drainage Guides and Forms

Drainage charge and credit guides and forms

All three Detroit Water and Sewerage Department (DWSD) Customer Care Centers remain closed to protect the safety of our employees and customers during the COVID-19 pandemic.

News & Events