DWSD Customer Service
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All three Detroit Water and Sewerage Department (DWSD) Customer Service Centers remain closed.
For all payment transactions, customers may use the DivDat Kiosk network, DWSD portal or call 313-267-8000. All other transactions can be done by phone at 313-267-8000 (hours are Monday through Friday, 8 a.m. - 5 p.m., except for observed holidays). Some account services are provided on the DWSD portal, including autopay, scheduling a payment, enrolling in a payment plan, and monitoring water usage.
Do you need to establish service (place your name on the DWSD water, sewerage and drainage account)?
Water, sewerage or drainage bill inquiry?
Email [email protected] for general billing inquires, [email protected] for real-estate closings, and [email protected] for landlord-tenant questions. You may also call 313-267-8000 Monday through Friday, 8 a.m. - 5 p.m.
