Customer Care

Coronavirus COVID-19 Update:

Beginning Monday, March 23, all three DWSD Customer Care Centers will be temporarily closed to protect the safety of our employees and customers and adhere to Governor Gretchen Whitmer's orders and public health advisories. The centers are typically used by customers to establish service and for landlord-tenant agreements. Temporarily, these transactions can now be done by phone at 313-267-8000. For all other transactions, customers may use the DivDat Kiosk network, DWSD portal or call 313-267-8000. If you have no water service in your Detroit home or know of a Detroiter without water service, please call 313-386-9727 for the Coronavirus Water Restart Plan.

Water, sewerage or drainage bill inquiry?

Email [email protected] for general billing inquires, [email protected] for real-estate closings, and [email protected] for landlord-tenant questions.

 

DWSD Westside Customer Care Center

15600 Grand River Detroit, MI 48227 1 block west of Greenfield
Monday - Friday, 8:00 am - 5:00 pm
Saturday and Observed Holidays Closed

DWSD Downtown Customer Care Center

Water Board Building, 735 Randolph St. 1st floor Detroit, MI 48226
Monday - Friday, 8:00 am - 5:00 pm
Saturday and Observed Holidays Closed

DWSD Eastside Customer Care Center

13303 East McNichols Detroit, MI 48205 1-1/2 blocks west of Gratiot
Monday - Friday, 8:00 am - 5:00 pm
Saturday and Observed Holidays Closed