You can contact Benefits department using the following website, phone number or by going to their office
1. Online at www.mydetroitbenefits.com, available 24-hours a day.
2. By phone at (855) 224-6200, (or) you can visit Benefit Office at Suite 304, 3rd Floor, CAYMC (Coleman A. Young Building)
The carriers now create those letters for us so you will need to contact your healthcare carrier to request it. They usually get it emailed to you the same day.
Normally Annual open enrollment for benefits occurs in the second half of October. You can contact Benefits Administration Service Center at 855-224-6200 regarding open enrollment or in the event you have a life event such as Marriage, Birth of a Child, Divorce, etc. Each year Benefits Administration sends an Open Enrollment Package to employees and also sends email communication with instructions on how to enroll and the timeline. You can log into the benefits administration website at www.mydetroitbenefits.com to enroll or to view for more information.
Make sure your address is up to date in Ultipro, you can update using Ultipro self-service. Then Contact Benefits administration at 855-224-6200 and speak to a representative. Also make sure you address is up to date in ultipro by contacting Employee Services at 313-224-8584