Employee Services Operations

The Human Resources Department, Employee Services Division is committed to providing continued service to all City of Detroit staff and visitors. However due to the current COVID-19 pandemic, access to Employee Services will be modified by limiting (as much as possible) all face-to-face contact with our customers.

Contact with Employee Services via our HR Call Center line (313) 224-8584 (Option #7) or via email to your department’s assigned Employee Services Consultant or Manager is requested.

We also want to remind you of the UltiPro self-service options that are accessible via your desktop computer as well as via the mobile app. Please feel free to call the HR Call Center line at 313-224-8584 (Option #7) for assistance with accessing UltiPro self-service features.

Attached is a copy of the Employee Services Directory, which includes all of our Consultant/Manager staff, the departments they service, emails and contact numbers. In the event your department’s hours are 24/7, your designated Employee Services Consultant or Manager will be available to assist you. Currently, the following locations will continue to have Employee Services staff on site Monday – Friday (8am – 5pm).

  • CAYMC (2 Woodward Ave.)
  • GSD (115 Erskine)
  • DDOT (1301 E. Warren)
  • Fire / Public Safety Headquarters (1301 3rd Ave.)
  • Additional Resources:
  • FMLA inquiries: Betty Ochoa, Leave Administration Specialist [email protected], (313) 348-2458
  • Benefits Express: (855) 224-6200
  • Employee Assistance Program: Health Management Systems of America (800) 847-7240

Thank you for your patience and partnership as we strive to ensure the safety and well-being of all City of Detroit employees, as well as continue to provide you with exceptional customer service.


Important Updates for
Unemployment Instructions


UIA Work Search Concern:
According to State of Michigan UIA all individuals whom currently collect UIA Benefits must complete the work search form no matter employment status.

If you have questions or concerns regarding work search please contact State of Michigan UIA, a wavier may be provided due to your current Furlough status with the City of Detroit. 

CLAIMANTS: Call the agency 866-500-0017 push any prompt to reach claim inquiry or claim filing, agents.  ASK TO BE TRANSFERRED to EFC customer service. 

The start of the program will be implemented May 30, 2021 and is implemented through the State of Michigan/UIA.

Please see UIA website link & Work Search video 

UIA Work Search Waivers

MI Unemployment Insurance Agency (UIA) How-To Videos