Employee Services Operations

The Human Resources Department, Employee Services Division is committed to providing continued service to all City of Detroit staff and visitors. However due to the current COVID-19 pandemic, access to Employee Services will be modified by limiting (as much as possible) all face-to-face contact with our customers.

Contact with Employee Services via our HR Call Center line (313) 224-8584 (Option #7) or via email to your department’s assigned Employee Services Consultant or Manager is requested.

We also want to remind you of the UltiPro self-service options that are accessible via your desktop computer as well as via the mobile app. Please feel free to call the HR Call Center line at 313-224-8584 (Option #7) for assistance with accessing UltiPro self-service features.

Attached is a copy of the Employee Services Directory, which includes all of our Consultant/Manager staff, the departments they service, emails and contact numbers. In the event your department’s hours are 24/7, your designated Employee Services Consultant or Manager will be available to assist you. Currently, the following locations will continue to have Employee Services staff on site Monday – Friday (8am – 5pm).

  • CAYMC (2 Woodward Ave.)
  • GSD (115 Erskine)
  • DDOT (1301 E. Warren)
  • Fire / Public Safety Headquarters (1301 3rd Ave.)
  • Additional Resources:
  • FMLA inquiries: Betty Ochoa, Leave Administration Specialist [email protected], (313) 348-2458
  • Benefits Express: (855) 224-6200
  • Employee Assistance Program: Health Management Systems of America (800) 847-7240

Thank you for your patience and partnership as we strive to ensure the safety and well-being of all City of Detroit employees, as well as continue to provide you with exceptional customer service.


Important Updates for
Unemployment Instructions

The City of Detroit is filing for all employees affected by Layoff, Furlough, and Workshare by April 24, 2020. Please contact City of Detroit Human Resources department at (313)224-8584 (Option #7) if you have any questions regarding this filing.


MI Unemployment Insurance Agency (UIA) How-To Videos