Responding to COVID-19
The Detroit Department of Transportation takes the COVID-19 situation very seriously. We are working with the City of Detroit, state and local public health officials and following the CDC’s guidance to reduce the spread of COVID-19.
DDOT COVID-19 Customer Survey
Many of our passengers who ride DDOT are deeply affected by the COVID-19 pandemic. We want to understand better how these unprecedented challenges are impacting your day-to-day travel experience. Please take our brief DDOT COVID-19 Customer Survey.
Surveys are available near the cashier window to complete in English, Spanish, and Arabic at the Rosa Parks Transit Center for a limited time.
What DDOT is doing to help reduce the spread of COVID-19
- March 17 - Bus service to resume at 3:00 AM, Wednesday after Mayor and DDOT unions agree to new sanitization and safety protocols
- March 18 - DDOT Detroit MetroLift & Reduced Fare Update
- March 18 - Detroit Department of Transportation Cashier Window Closed
- April 3 - $2 Rides available for Detroiters starting Monday for Fairgrounds testing
- April 7 - DDOT provides 20K surgical masks for riders to slow spread of COVID-19
- May 6 - Mayor Appoints C. Mikel Oglesby as City's Executive Director of Transit
- June 8 - DDOT June 8 Rider Alert
- June 11 - DDOT June 11 Rider Alert
- June 18 - DDOT COVID-19 Customer Survey
- July 14 - Rider Alert: DDOT Requires Passengers to Wear a Face Covering
What you can do to help reduce the spread of COVID-19
The Detroit Department of Transportation supports social distancing to help prevent the spread of germs and COVID-19. We ask that passengers:
- Board and exit using the rear doors. Only customers who require ADA ramp or bus-knelling are to use the front doors.
- Refrain from seating behind the bus driver.
- Sit every other seat on the bus.
- Contact Customer Service at (313) 933-1300 Monday through Friday from 6 a.m. to 6 p.m. for bus information. Expect delays due to high call volumes.
Remember to use hand sanitizer dispensers where available and to wash your hands often, and cover coughs and sneezes with a tissue. The CDC recommends everyday preventive actions to help prevent the spread of respiratory viruses, including:
- Avoid close contact with people who are sick.
- Avoid touching eyes, nose, and mouth.
- Wash hands with soap and water for at least 20 seconds.
- and disinfect frequently touched objects and surfaces.
Plan your trip and track your ride with the Transit app. Note: The Transit app is a third-party tool to assist you with travel. It is not a means for exact bus time arrival information. For more information, visit Transit app FAQs.
Visit DDOT News for a listing of the latest rider alerts and service updates.
Subscribe to the City of Detroit Newsletter to opt-in to receive DDOT announcements.
DDOT public meetings and hearings will be conducted virtually until further notice. Please visit the events page for dates and times.
DDOT is monitoring the following COVID-19-specific resources, which provide important information and situation updates on the outbreak: