New service will allow residents with disabilities to request paratransit service the same day they need transportation DDOT Now will provide as needed servic
Detroit Paratransit
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DDOT's Paratransit Services
DDOT’s paratransit service is a specialized, point-to-point shared ride service serving eligible individuals with disabilities who cannot navigate fixed route buses.
Am I eligible?
- Applicants must be unable to independently board, ride and/or disembark from a ramp-equipped fixed route bus due to a disability, verified by a professional familiar with the applicant’s limitations.
How do I apply for certification?
- Download an application by visiting the application page.
- All instructions for submission are in the application.
- Applications are available in English, Spanish and Arabic.
Where can I take Paratransit?
- Up to 3/4 mile on either side of a DDOT bus route (scroll down the page for a reference map).
- Not sure? Call 313.774.5555 to see if your pick-up/drop-off locations are within the service area.
- Remain at your pickup location until the driver arrives.
- Find a safe place to wait for your return trip. If a paratransit transfer is needed, ask DDOT’S scheduler for nearby transfer shelters.
What are the differences between DDOT Paratransit and DDOT Now?
- Fares:
- $2.50, cash only, exact change (same for both services)
- Booking:
- DDOT Paratransit: Two weeks to one day in advance (313-774-5555)
- DDOT Now: As soon as one hour in advance (313-570-6845)
- Availability:
- DDOT Paratransit: Guaranteed
- DDOT Now: First come, first served (not guaranteed)
- Service Hours:
- DDOT Paratransit: 24/7/365
- DDOT Now: 6:00am - 7:00pm, Monday -Saturday (excludes holidays)
After-hours voicemail: Between 4 p.m. and 8 a.m. and on weekends, clients can call (313) 774-5555 and press option 4 to leave a message for customer service.
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