The redesign of services under the New Freedom Program is expected to be completed in the Summer of 2023. The redesigned New Freedom service should resume in the Fall of 2023. Eligible individuals who wish to travel from the DDOT Paratransit service area to the SMART service area are asked to call 313.774.5555 (Option #1) and speak with a Customer Service Representative.
Where is Detroit Paratransit Service Provided?
Detroit paratransit services is provided within 3/4 miles area around all DDOT bus stops.
Click here to view a map with details
Denial: If the entity cannot schedule a ride that is no more than one hour before or after (+/-) the desired departing time, the trip must be tracked as a denial. Even if a rider accepts an offer of a trip that is outside the one-hour window, the trip must be tracked as a denial due to the entity’s inability to meet the ADA service criteria. Similarly, if only one leg of a round trip can be reserved, and the rider declines to take both trips, it must be tracked as two denials. (If the rider accepts the “return” trip, only one trip has been denied.) If the rider refuses an alternate time that is within the one-hour window, it is not a denial for the purposes of ADA compliance. The regulations allow entities to negotiate pickup times with ADA-eligible persons within a one-hour +/- window.
Missed Trip: A trip is considered missed if the vehicle arrives outside of the pickup window and the rider does not take the trip. If the rider does take the trip, it will be considered a late trip.
On-Time Performance: Paratransit on-time performance is calculated by dividing the count of DDOT's paratransit passenger pickups that are on-time (within 15 minutes late or 15 minutes early of the scheduled pickup time) by the number of total requested pickups, reported system-wide.
Excessively Long Trips: All paratransit rides shall have travel times equal to or less than comparable fixed route travel times. Any rides that are longer than the comparable fixed route travel time will be considered excessively long.
Get more updates and history of DDOT's paratransit service here.