DWSD Lifeline Plan Outreach and Resources
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How can I monitor my water usage?
- Register on the DWSD Customer Self-Service Portal to access your account, view, and print your bill, see real-time water usage, and pay your bill.
How do I get plumbing repairs?
- As long as you are enrolled in the DWSD Lifeline Plan, you will be eligible for water conservation measures if you usage above 4,500 gallons per month.
- If you have high water usage, you may be eligible for minor plumbing repairs including fixture and toilet replacement at no cost to you.
- Households that have received plumbing repairs have an average monthly water bill reduction of 23%.
How is the DWSD Lifeline Plan funded?
- Federal funding through the Low Income Household Water Assistance Program (LIHWAP), when allocated by Congress.
- Regional funding from the Great Lakes Water Authority through the annual Water Residential Assistance Program (WRAP) allocation.
- DWSD and City officials are collaborating with legislators on additional funding sources.
How do I get informed on the Lifeline Plan?
- When the initial Lifeline Plan launched, DWSD:
- Hosted 10 Lifeline Plan Enrollment Fairs with at least one in each Council District;
- Attended and/or presented at more than 300 neighborhood/community events, meetings, and resource fairs;
- Door knocked more than 49,000 likely low-income households; and
- Aired radio advertisements, produced videos, placed advertisements in the Michigan Chronicle, and worked with reporters on news stories.
Updates are provided for Lifeline enrollees through mailings, presentations at community meetings, social media posts and media stories.
How is this different than WRAP?
Previous Assistance Program | DWSD Lifeline Plan 2022-2024 | |
|---|---|---|
Past Due Balance | Up to $700 credit toward past due balance per year; | Completely erased upon enrollment. |
Monthly Bill | $25 monthly bill credit | Tiered all-in bill amount of $18, $43 or $56 based on income with up to 1,125 gallons of indoor water usage per household member per month |
Plumbing Repairs | Up to $1,000 based on water audit | Up to $2,000 based on water audit |
Household of 3 example | $60 | As low as $18 per month and no more than $56 per month (with accommodation for number of people in household) |
Program Duration | Two years maximum | Enrolled as long as you income-qualify; |