MetroLift ADA Paratransit Services

The Americans With Disabilities Act of 1990 (ADA) requires the Detroit Department of Transportation (DDOT) and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation, to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or other form of public transportation because of their disabilities. This service must be comparable to the level of service that is provided to individuals without disabilities who use an agency’s fixed route system.


Please contact the ADA Coordinator at (313) 833-3655 (office) or (313) 573-2708 (cell) to discuss/submit your complaint.

You can also email your complaint to [email protected]

There is a Comment and DDOT Customer Feedback Forms that you may fill out and submit.