Tenant: Please contact DWSD Customer Care at 313-267-8000 and have the following documentation available before you call:
Landlord: You must complete an application to establish water service.
Note: Tenant is required to provide a valid ID number and Social Security number for verification purposes.
Tenant: Please contact our DWSD Customer Care at 313-267-8000 and have the following documentation available before you call:
Landlord: The landlord or tenant must complete a Vacating Premise Notification.
Note: Tenant is held responsible for account balance until Vacating Premise Notification is filed with DWSD.
There may be a delay in processing paperwork due to the significant increase in rental properties within the city of Detroit, as well as due to the COVID-19 Pandemic.
Yes. If the landlord contacts DWSD requesting the water be turned off for non-payment, the account will be flagged for shutoff through the normal collection process. However, the tenant's balance must be delinquent according to DWSD collection policies.
DWSD has elected to take this course of action if the landlord/tenant agreement is not honored. The tenant has options available to resolve the balance and have the bill put back into their name.
Yes, as of April 4, 2016, a deposit of $150.00 is required before service can be established in the tenant's name. This also applies to non-tenants who are new customers of DWSD and existing customers who have moved to new location within the city of Detroit.
Note: The deposit amount will increase each time the tenant defaults on their landlord/tenant agreement with DWSD.