DWSD Landlord and Tenant Agreements Information

LTA is Landlord-Tenant Agreement

How do I establish water service in my name?

Tenant: Please contact DWSD Customer Care at 313-267-8000 and have the following documentation available before you call:

Copy of current lease agreement with landlord's information
Valid photo identification and number
Social Security number or official government documentation containing Social Security number

Landlord: You must complete an application to establish water service.

Note: Tenant is required to provide a valid ID number and Social Security number for verification purposes.

How do I get service out of my name?

Tenant: Please contact our DWSD Customer Care at 313-267-8000 and have the following documentation available before you call:

Valid photo identification number used to open the account
Social Security number
Forwarding address

Landlord: The landlord or tenant must complete a Vacating Premise Notification.

Note: Tenant is held responsible for account balance until Vacating Premise Notification is filed with DWSD.

The paperwork I submitted has not been processed yet. Why?

There may be a delay in processing paperwork due to the significant increase in rental properties within the city of Detroit, as well as due to the COVID-19 Pandemic.

Can the property owner request that water be shut off for non-payment due to a delinquent balance in their tenant's account?

Yes. If the landlord contacts DWSD requesting the water be turned off for non-payment, the account will be flagged for shutoff through the normal collection process. However, the tenant's balance must be delinquent according to DWSD collection policies.

Why does the bill revert into the landlord's name after the tenant fails to pay the balance?

DWSD has elected to take this course of action if the landlord/tenant agreement is not honored. The tenant has options available to resolve the balance and have the bill put back into their name.

Is there a deposit required to establish water services in the tenant's name?

Yes, as of April 4, 2016, a deposit of $150.00 is required before service can be established in the tenant's name. This also applies to non-tenants who are new customers of DWSD and existing customers who have moved to new location within the city of Detroit.

Note: The deposit amount will increase each time the tenant defaults on their landlord/tenant agreement with DWSD.

DWSD Landlord and Tenant Agreements Information

DWSD Landlord and Tenant Agreements FAQ

Documents

Tenant Vacating Premises