DWSD is Here to Help – Water Assistance Programs

*These programs are only available for a limited time

Wayne County Veterans Financial Hardship Services

Veterans may obtain financial assistance through the Wayne County Financial Hardship Services Program using Wayne County Soldiers & Sailors Relief and Michigan Veteran Trust Funds. Assistance may be granted to honorably discharged indigent wartime veterans, their spouses, and dependent children to meet their immediate needs. Visit the Wayne County Veterans page for further detail or call 313-224-5045.

Other Assistance Partners

Hydrate Detroit at hydratedetroit.org
Human Utility at detroitwaterproject.org
The Heat and Warmth Fund (THAW) water assistance at 800-866-8429 or thawfund.org
United Way for Southeastern Michigan at unitedwaysem.org or by dialing 2-1-1

28-Day Medical Hold for Water Service Interruptions

DWSD provides customers who have a medical necessity for water service the opportunity to request a temporary 28-day medical hold. Requests are granted once within a 12-month period to account holders who submit proper documentation and follow the request process.

Account holders or their physician must send a letter on the physician’s official letterhead including the account holders name, address, DWSD account number, and statement confirming the medical necessity for water service. The medical condition of the customer should not be disclosed in the letter. The letter must be sent to DWSD within 10 days of the date on the letter to [email protected] or by fax to 313-842-6443. Once the letter is sent, the account holder must call DWSD at 313-267-8000 to advise that a letter has been submitted. Once reviewed and approved, a 28-day hold for water service interruption will be placed. If the letter is submitted after water service has been interrupted, the water will be restored for 28 days. To avoid interruption after the hold period, the customer must pay the full past-due balance or enroll in EasyPay, DWSD’s $10 down payment arrangement which spreads the remaining balance across the following 36 months.

City of Detroit

DWSD is Here to Help – Water Assistance Programs

No one has to lose their water service

The Lifeline Plan

Easy Pay Plan

News & Events

Wayne County Veterans Financial Hardship Services

Other Assistance Partners

Documents

Public Comments for the Lifeline Pilot Plan

DWSD Rate Study Final Report - September 2022

FAQ - DWSD Lifeline Plan

DWSD Policy - Lifeline Plan

DWSD Lifeline Plan Presentation

Combined Letter to and from We the People of Detroit - DWSD Lifeline and Water Affordability Plan

Contacts City Directory