Communications

The mission of the Detroit Fire Department Communications Division is to provide the citizens of Detroit with world class fire department communications relating to the dispatch and follow-up of the appropriate Fire Department resources necessary for the protection of life and property as it relates to the use of fire, medical and rescue response.

When reporting a medical emergency, remain calm and provide the 911 operator with the following:

  • What is the address of the emergency?
  • What is the phone number you are calling from?
  • Tell them exactly what is happening
  • They will ask if you are with the patient
  • They will ask how many other people are hurt/sick
  • They will ask if the patient is breathing or coughing
  • They will ask how old the patient is
  • They will ask if the patient is awake or unconscious

When reporting a fire, please provide the dispatcher with the following:

  • What is the address of the fire?
  • What is the phone number you’re calling from?
  • What is your name?
  • They will ask exactly what happened
  • They will ask what type of building or structure is involved.
  • They will ask if you are at the location now.

When reporting a vehicle accident:

  • The operator will ask if anyone is trapped
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  • They will ask if there are any injuries, if so, how many?
  • In the even a vehicle is trapped in flood water:
    • They will ask if the water is moving or getting deeper inside the vehicle.