The mission of the Detroit Fire Department Communications Division is to provide the citizens of Detroit with world class fire department communications relating to the dispatch and follow-up of the appropriate Fire Department resources necessary for the protection of life and property as it relates to the use of fire, medical and rescue response.
When reporting a medical emergency, remain calm and provide the 911 operator with the following:
- What is the address of the emergency?
- What is the phone number you are calling from?
- Tell them exactly what is happening
- They will ask if you are with the patient
- They will ask how many other people are hurt/sick
- They will ask if the patient is breathing or coughing
- They will ask how old the patient is
- They will ask if the patient is awake or unconscious
When reporting a fire, please provide the dispatcher with the following:
- What is the address of the fire?
- What is the phone number you’re calling from?
- What is your name?
- They will ask exactly what happened
- They will ask what type of building or structure is involved.
- They will ask if you are at the location now.
When reporting a vehicle accident:
- The operator will ask if anyone is trapped
- They will ask if there are any injuries, if so, how many?
- In the event a vehicle is trapped in flood water:
- They will ask if the water is moving or getting deeper inside the vehicle.