Account errors

Account errors

Account errors sections

I am unable to reset my password

Check your email inbox (including junk mail) for a password reset email from [email protected]. The password reset email can take up to 24 hours to be delivered. If you do not see one email BSEED Support ([email protected]).

 What do I do if I forget my security answer?

BSEED can reset account passwords but we are unable to reset Security Questions & Answers. After your account password is reset you can change the Security Question and/or by going into Account Management.

 Why can’t I select certain dates/times on the calendar?

Inspections must be scheduled at least two business days out. For instance, if it is a Thursday, you cannot select a date prior to Monday of the next week. 

If it is after 2PM when you submit an inspection request, then it will be considered to have been submitted the next business day. e.g., if it is Thursday at 11:00 AM, you can schedule for Monday, or later, of the next week. If it is Thursday at 2:30 PM, you can schedule for Tuesday, or later, of the next week. 

City holidays are automatically blocked on the calendar. 

If a schedule is full for the day, the calendar will not accept any further inspections for that day.

 How do I get records into my account?

Records that registered users create via ACA are automatically in your account. 

If records were created in the back office, registered users must contact the department in order to have the record(s) placed on their account. The back office will verify that the registered user has authority to manage the record(s) and will place the registered user’s email address in the contact information on the record(s). 

If a registered user’s contact email address matches the contact email address on the record(s), then the record(s) will appear in the registered user’s account. The records will appear under My Records.

 What do I do if the system cannot find my license?

If the system cannot locate the Professional License: 

  1. Verify that the Professional License is not expired.
  2. Verify that the name is entered exactly as it is printed on Professional License. 

Contact BSEED Support ([email protected]) for further assistance.

 What do I do if the system cannot find my address?

When performing an address search in Accela, less is more. Attempt to search for the property by ONLY entering the "Street No." and "Street Name". Leave the "Direction", "Street Type", "Unit Type", "Unit No.", "City", "State", "Zip", and "Parcel Number" blank. 

If you are still not successful contact BSEED Support ([email protected]) for further assistance.

 Do I still need to upload files to ePLANS (ProjectDox) if I submitted through eLAPS (Accela)?

If the application requires Plan Review, the applicant is required to upload project documents to ePLANS (ProjectDox) in addition to eLAPS (Accela) for the application to be accepted.

 My Parcel Number is not being recognized. What do I do next?

If the Parcel Number is not recognized contact BSEED Support ([email protected]) to have a manual correction made.

 The Owner information for the building shows the previous owner; how do I update?

Email BSEED Support ([email protected]) and include the following information in the email: 

  1. Full Address
  2. Proof of Ownership
  3. Application ID or Temp ID from Accela (if applicable) 

Accepted forms of ownership: 

  1. A copy of Property Tax bill addressed to the new owner
  2. A copy of the land deed
 Can I use Accela on my tablet or smartphone?

No, for the best use experience use a Windows or Mac computer.

 What is the difference between eLAPS (Accela) and ePLANS (ProjectDox)? What is the difference between eLAPS (Accela) and ePLANS (ProjectDox)?

eLAPS (Accela) is used for application submittal and ePLANS (ProjectDox) is used for used for uploading documents for plan review..