Financial Empowerment Center FAQs

1. What does it cost?

Nothing. All FEC services are completely free.
2. Who can use FEC services?

Detroit residents, age 18 or older, can meet with a financial counselor — there are no income limits or requirements.
3. Will the FEC give me money to pay my bills?

No, the FEC doesn’t give out money. But they can help you make a personalized plan to manage your bills, save money, and reach your financial goals.
4. How can FEC counselors help me?

Counselors can help you:

  • Pay down debt
  • Create a household budget
  • Build savings
  • Improve credit
  • Find safe and affordable bank accounts
     
5. Who are the financial counselors?

FEC’s financial counselors are trained professionals who work one-on-one with you to build a personal action plan based on your situation.
6. Can I meet online or by phone?

Yes. The FEC offers in-person, phone, and virtual appointments for your convenience.
7. How do I make an appointment?

Call 313-322-6222 or schedule online at detroitfec.timetap.com
8. Is my personal information safe?

Yes. Any information you provide will remain confidential and will not be shared without your permission.
9. How many sessions can I have?

As many as you need. Some people meet a few times; others check in regularly for ongoing support.

 10. How long is a counseling session?

A first session usually lasts about 60 minutes. Follow-up sessions can be shorter, depending on your goals.

 11. Can the FEC help me find a bank or credit union located in or near my neighborhood?

Yes. Counselors can provide connect you with Bank On Detroit partners offering safe, low-cost bank and credit union accounts.

 12. Can I get help with my credit report or credit score?

Absolutely. Counselors can review your credit report with you, explain what affects your score, and help you make a plan to raise it.

 13. Does the FEC help with housing or utility bills?

While FEC counselors focus on finances, they can connect you to community partners who help with housing, utilities, or other needs.

 14. Why is legacy planning important?

Legacy planning is important because it lets you decide who gets your belongings when you pass away. If you don’t make a plan, the state will decide for you, and it might not match what you want.

 15. How does the FEC provide legacy planning services?

The Detroit FEC helps people with legacy planning by connecting them to Trust & Will, an online service. This lets you create important documents, like a will, in a simple and affordable way to protect your home and belongings for your family.

 16. Why should I use the FEC?

Because everyone deserves a fair shot at financial stability. The FEC helps you take control of your money, reduce stress, and build a stronger future for you and your family.