DDOT’s paratransit service is a specialized, point-to-point shared ride service serving eligible individuals with disabilities who cannot navigate fixed route buses. 
 

Am I eligible? 

• Applicants must be unable to independently board, ride and/or disembark from a ramp-equipped fixed route bus due to a disability, verified by a professional familiar with the applicant’s limitations.

How do I apply for certification?

• Download an application by visiting the application page.
• All instructions for submission are in the application.
• Applications are available in English, Spanish and Arabic.

Where can I take Paratransit?

• Up to 3/4 mile on either side of a DDOT bus route (scroll down the page for a reference map).
• Not sure? Call 313.774.5555 to see if your pick-up/drop-off locations are within the service area.
• Remain at your pickup location until the driver arrives.
• Find a safe place to wait for your return trip. If a paratransit transfer is needed, ask DDOT’S scheduler for nearby transfer shelters.

What are the differences between DDOT Paratransit and DDOT Now?

• Fares: 
  • $2.50, cash only, exact change (same for both services)
• Booking:
  • DDOT Paratransit: Two weeks to one day in advance (313-774-5555)
  • DDOT Now: As soon as one hour in advance (313-570-6845)
• Availability:
  • DDOT Paratransit: Guaranteed
  • DDOT Now: First come, first served (not guaranteed)
• Service Hours:
  • DDOT Paratransit: 24/7/365
  • DDOT Now: 6:00am - 7:00pm, Monday -Saturday (excludes holidays)

After-hours voicemail: Between 4 p.m. and 8 a.m. and on weekends, clients can call (313) 774-5555 and press option 4 to leave a message for customer service.