DWSD Landlord and Tenant Agreements Information
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Landlord - Tenant Agreement (LTA) is a contract that transfer the responsibility of the DWSD water and sewerage account from the landlord to the tenant.
Establish New Service (Turn-On)
In order to establish new water and sewer service with the Detroit Water and Sewerage Department (DWSD), read or download the Establish New Service flier with complete instructions, and take one of the following steps:
- For the fastest service, using a mobile device or computer, complete the online Application for Water & Sewer Service or
- Print and completely fill out a paper Application for Water & Sewer Service and mail the completed application with the required documentation (see below for list) to the Detroit Water & Sewerage Department, Customer Service, 735 Randolph Street, Detroit, MI 48226.
- Residential Homeowners and Landlords:
- Government-issued ID (driver's license, Detroit ID, state identification or passport)
- Social Security number
- Copy of your registered deed or property transfer affidavit
- If placing in a business name, must provide articles of incorporation and Employer Identification Number
- Residential Tenants:
- Government-issued ID (driver's license, state identification or passport)
- Social Security number
- Official lease agreement stating you have responsibility for the water account at that address
Discontinue (Turn-Off) Service as a Homeowner/Landlord
Are you a homeowner or landlord who is selling or vacating a property? Whatever the situation, you must be the authorized account holder to request this service. Please be aware that you will need to pay your balance, either before turn-off or once billed after turn-off, depending on the account status.
Ways to contact the Detroit Water and Sewerage Department (DWSD) to request the closing meter reading and/or turn-off water service:
- Submit request online.
- Email the DWSD Customer Service Real Estate team at [email protected].
- Call DWSD Customer Service at 313-267-8000.
Discontinue (Turn-Off) Service as a Tenant
Are you a tenant vacating a property and need to discontinue (turn-off) service?
Here are the options you can take to make the request to discontinue (turn-off) service.
- Request through DWSD Customer Self-Service Portal here.
Select "Services" on the left panel options and then "Move Out".
Follow the prompts according to your situation.. - Or call DWSD Customer Service at 313-267-8000 to request a meter reading and account closure [only the owner can request turn off].
You can pre-fill out this form and email to: [email protected].
You may also print this form and mail it to:
Detroit Water and Sewerage Department
Customer Service - Tenant Form
735 Randolph St.
Detroit MI, 48226