Limited In-Person Services return to City Hall Beginning July 6, 2020

A limited number of city departments at the Coleman A. Young Municipal Center will resume in-person services on July 6. In order to better serve you and protect the health and safety of our visitors and employees, a few things are changing. Here’s what’s different:

• Appointments can now be made by visiting select city department’s webpage directly.
• When entering the building, all guests and employees must first go through a temperature-screening checkpoint, wear a mask or face covering and observe physical distancing requirements in communal areas such as elevators, stairways and waiting areas.
• Many services and payments can still be handled remotely online or via the mobile DivDat mobile app.

Below are details of services that will be available at City Hall starting Monday and how to schedule them:

The below departments will have limited staff to accommodate walk-in services. Individuals visiting these departments should note which services will be available and the updated hours of operation prior to leaving home. No department personnel will be accepting cash as a form of payment, only debit and credit transactions; cash can still be used at the DivDat Kiosk.

Buildings, Safety Engineering and Environmental Department

Monday – Thursday, 8:00 AM – 4:30 PM

To make an appointment call: (313) 224-2733

• Licenses
• Permits
• Dangerous Building Deferrals
• Property Maintenance Inquiries
• Construction Inspection Inquiries

Department of Appeals & Hearings

Monday – Thursday, 9:00 AM – 3:00 PM, Friday, 9:00 AM – 1:00 PM

To make an appointment call: (313) 224-0098

• Filings and inquiries
• Blight clearances

Department of Public Works

Monday – Thursday, 8:00 AM – 4:30 PM

To make an appointment call: (313) 224-3954

• Right of Way Permits
• Maps & Records
• Plan Review Appointments

To make an appointment call: (313) 224-3904

• Commercial collection account services (new account, account changes, account cancellations)

Detroit Taxpayer Service Center

Monday – Thursday, 8:00 AM – 4:30 PM

To make an appointment call: 313-224-3560

Electronic Payment Center, Suite 154

Individuals are encouraged to call ahead and make an appointment for all services.

Online Services Still Available

Several departments are pleased to offer citizens, businesses, and visitors access to services 24 hours a day, 7 days a week online through apps such as Accela / eLAPS.

Where possible, staff will also provide curbside assistance to further reduce the number of people in City Hall. When scheduling an appointment, callers should inquire about curbside services available for their needs.

Services that can be booked online include: