Director's Report

November 15, 2017

Recent Actions and Events:

    • Customers can now use Amazon Alexa to ask for their water usage and account status as long as they have a registered Detroit Water and Sewerage Department (DWSD) account on the new Customer Care Web Portal (
      • DWSD is the first municipal water utility in America to offer this feature.
      • Several positive news stories about Alexa have been aired or published in partnership with CityInsight which developed the Customer Care Web Portal.
    • The Capital Improvement Program pilot project in North Rosedale Park and Cornerstone Village to assess the condition of our infrastructure is well underway.
    • The Billing, Legal and Investigation groups continue to uncover commercial accounts that have been under-billed or have severe delinquencies; DWSD is using all available collection and legal tools.

    Upcoming Actions and Events (November - December):

    • The Toilet Upgrade pilot, as part of DWSD’s overall Customer Assistance Programs to help address water affordability in Detroit, will launch in December with WRAP enrollees and qualifying residents of the Jefferson Chalmers neighborhood.
      • Direct outreach in Jefferson Chalmers will take place in December.
      • Wayne Metropolitan Community Action Agency is administering the pilot program.
    • The Community Outreach Credit program will launch, which is intended to leverage the unique position in the community of non-profit and faith-based organizations that can communicate with the public and host meetings about DWSD programs while earning bill credit for their efforts.
      • Public Affairs is working with the Stormwater Management Group to market and coordinate the program.
      • Gesu Catholic Church, which painted all the fire hydrants in the University District, is one example of a successful project that is earning bill credit.
    • The Board of Water Commissioners will have its next evening community meeting in January to review the proposed budget for Fiscal Year 2018-2019.