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Important Notice: Online Bill Pay


Launching in Summer 2017: DWSD's new Customer Care Web Portal takes online bill pay to an entirely new level. Once you register your account on the new web portal, you will be able to make and schedule payments, see your water usage in real-time, and enter a payment plan arrangement. All from any mobile device, laptop or desktop computer. If you have an existing DWSD online account, you will need to register on the new Customer Care Web Portal once it goes live this spring/summer.


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Detroit Water and Sewerage Department (DWSD) is one of the largest water and sewer utilities in the United States, serving more than 200,000 Detroit residential and commercial accounts that includes a city population of nearly 680,000. DWSD’s water network consists of more than 2,700 miles of transmission and distribution mains and nearly 3,000 miles of sewer collection piping.

On January 1, 2016, the City of Detroit began leasing regional water and sewer infrastructure, as well as water and wastewater treatment facilities, to the Great Lakes Water Authority (GLWA). The regional system built by DWSD, serves 126 municipalities in seven southeast Michigan counties. The agreement between DWSD and GLWA includes a $50 million annual lease payment for 40 years to replace and rehabilitate DWSD’s aging water and sewer system. DWSD continues to retain ownership of the regional assets.

DWSD has a rich history as a public utility dating back to 1836. Today, DWSD focuses on serving the residential households, businesses, non-profits, faith-based organizations and other account holders that rely on water and sewer services within the city of Detroit.


Billing, Services and Other Questions: 313-267-8000

24-Hour Emergency Maintenance Hotline: 313-267-7401

 


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