Customer Care Call Center
Monday - Friday 8:00 am - 5:00 pm
Automated, self-service available 24 hours-a-day, 365 days-a-year
Report a Water or Sewer Issue
Report a water or sewer problem using the
Improve Detroit app or call the 24-hour emergency line at 313-267-7401.
CUSTOMER CARE CENTERS TO OPEN HALF-HOUR LATER ON TRAINING DAYS
DWSD Customer Care specialists will participate in monthly staff
development sessions from 8:00 - 8:30 a.m., which will cause a 30-minute
delay in opening the doors of Customer Care Centers one day a month. On
staff development days, Customer Care Centers will open for business at
8:30 a.m. Normal opening hours starting at 8 a.m. will resume the
The scheduled dates are:
Tuesday, January 23, 2018, Downtown Customer Care, 735 Randolph, opens at 8:30 a.m.
Wednesday, January 24, 2018, Eastside Customer Care, 13303 E. McNichols, opens at 8:30 a.m.
Thursday, January 25, 2018, Westside Customer Care, 15600 Grand River, opens at 8:30 a.m.